Online Store Terms and Conditions
Thank you for shopping at Amy Howard at Home. If you are not entirely satisfied with your purchase, we’re here to help!
You have 14 calendar days to return an item from the date the item was shipped. To be eligible for a return, you must meet the following criteria:
• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your return needs to have the receipt or proof of purchase.
• You are responsible for the shipping costs incurred to return your item.
Refunds & Credits
Once we receive your returned item, our team will inspect the item for any defects or damage and notify you that we have received your return. We will immediately notify you of the status of your refund or credit after the returned item has been inspected and cleared of any defects or damage.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment), less a 15% re-stocking fee for products that are not deemed defective by Amy Howard at Home.
You will receive your credit within 10 business days from the date your return is received. This time frame may vary depending on your card issuer’s policies.
Shipping Back Returns
You are responsible for paying the shipping costs required to return your item to Amy Howard at Home. Shipping costs are nonrefundable.
Once you have placed an order and received the items you purchased, no product exchanges are accepted.
Orders placed before 11:30 AM (CST) Monday thru Friday (not including holidays) will be processed the same business day. Orders placed after 11:30 AM (CST) will be processed the following business day. Orders placed Saturday thru Sunday will be processed the following business day. Orders placed on holidays will be processed the following business day.
Deliveries are made to the designated shipping address by UPS on week days (Monday thru Friday). Amy Howard at Home does not offer weekend delivery services.
Expedited shipping (including, but not limited to, UPS 3 Day Select, 2nd Day Air, and Next Day Air) is based on the order day and time. For example, an order placed on Thursday at 10:00 AM (CST) via UPS Next Day Air will ship on Thursday and will be delivered on Friday. An order placed on Thursday at 12:00 PM (CST) via UPS Next Day Air will ship on Friday and will be delivered the following Monday. Please see the above shipping policies to accurately estimate your order delivery date.